Conditions and terms

Cicar works with its customers in the Canary Islands directly and with those in mainland Spain and the Balearic Islands through a partner.

General rental conditions

The lessee must always carry a printed and valid copy of the contract in the vehicle; otherwise he or she may be fined by the Spanish authorities.

The lessee shall be responsible for all infringements and associated expenses, as well as any other cost incurred during the rental, for which he or she may be accountable, without prejudice to any possible legal action.

The lessee shall be responsible for the correct refuelling of the vehicle.

Cicar reserves the right to refuse a rental based on previous incidents involving the lessee or failure to comply with the General Terms and Conditions.

In case we don't have the desired model, we'll offer another car of the same category or superior.

To see more legal information, go to section:

Legal information
legal information

Services include

Canary Islands Mainland Spain & Balearic Islands
FULL RISK insurance with no excess Service included in car hire Service included (limited) *
Taxes, airport fees, railway or port fees Service included in car hire Service included in car hire
Unlimited mileage Service included in car hire Service included (limited) *
Chairs and booster seats Service included in car hire 10 €/day
(máx. 70 €)
Roof rack Service included in car hire 54 €
GPS Standard on some models 14 €/day
(máx. 98 €)
Other accessories (chains, ski-rack, etc.) 54 €
Additional driver Service included in car hire 12 €/day
(máx. 121 €)
Off-site delivery Service included in car hire Service NOT included in car hire
Off-site return Service included in car hire Service NOT included in car hire
Out-of-hours Service included in car hire 50 €
Young driver (21-25 years old) Service included in car hire 12,50 €/day
(máx. 125 €)
Overseas assistance insurance 55 €

Condiciones de alquiler de coches en Canarias

Rental Terms and Conditions in the Canary Islands

Confirmations of reservations are inmediate. In case we don't have the desired model, we'll offer another car of the same category or superior.

The insurance is fully comprehensive without excess. The price includes taxes, unlimited mileage and an audio-guide of the Canary Islands (you can ask for it at our offices). The child-seats, booster-seats and roof racks are free of charge. The extra driver is free of charge (you can add it at our offices).

Fuel policy: If the client collect the car with an amount of petrol, the client will have to pay a deposit for it at our office. If the client return the car with the same amount of petrol, we will refund your deposit back.

There is no extra charge to cancel or modify the booking. You can do it on-line, log in as a registered client; by email or by phone.

We inform you that the child-seat and booster-seat are free of charge. The child-seat is for babies from 0kg to 18kg and it is on the back seat forward facing/rearward facing. The booster-seat is for children between 15kg-36kg and it is without backrest, only the seat. The seat will be given at the car collection and the customer must fix it in the car.

CICAR will not be responsible for claims or damages arising from bad performance, errors, omissions, interruptions, elimination, defects, delays in operation, computer viruses, theft, destruction, unauthorized access to personal records or the alteration of the same or the use of data, information, etc.

The user expressly accepts that the use of this web page is the responsibility of the user. The user assumes the total costs of the services, repairs, etc. necessary in his or her system. Moreover, the user expressly accepts that neither CICAR, nor entities affiliated to CICAR or related to the same, nor their employees or agents nor any person or entity that has participated in the creation, production and distribution of this web page are responsible before any person or entity for any loss, damage (for the use or attempt to use the web page).

Rental Terms and Conditions in Mainland Spain and the Balearic Islands

All prices are listed in euros. The minimum rental period is one day (24 hours). A grace period of 29 minutes will be provided free of charge, following which time another full day will be charged.

The lessee must notify of his or her intention to drive abroad and must contract International Assistance Insurance cover. Vehicles may be driven in Austria, Germany, Belgium, France, the Netherlands, Italy, Luxembourg, Monaco and Switzerland (no other country is permitted) but the Overseas Assistance Service must be contracted. Vehicles may also be driven in Portugal, Andorra and Gibraltar without requiring Overseas Assistance Insurance but any intention to do so must be stated at the rental office beforehand. Leaving any vehicle abroad at the end of the lease must be authorised beforehand. Under no circumstances may industrial vehicles be left outside of Spanish territory at the end of the lease. Please check the legal requirements of each country in which you intend to drive the vehicle.

Conditions and terms for car hire in Mainland Spain and Baleric Islands

Only payment by credit card in the name of the contract holder is accepted. Cash payments, travelers cheques and euro cheques are not accepted. An international valid credit card is always required for the deposit (2 credit card for group J - Mercedes Class C) of which will be held on the credit card until the vehicle is returned. A deposit of up to 150 euros - varies by vehicle group and the method of payment- will be taken at the time of the rental.

(*) Coverage Exclusions: Damages caused to the upper part of the bodywork, to the suspension of vehicles, to tyres, and to their interiors from the inside, missing pieces and damages derived from such, or deterioration not arising from normal use. Likewise, the damages caused by misuse, negligence or recklessness on the part of the driver, as well as the breach of any of the terms in the general conditions or from the actual legislation

If, for any reason, it is not possible to return the vehicle with the same amount of fuel as when it was collected, a fee shall be charged for the fuel consumed plus an additional administration charge of 18 euros.

Limited mileage 350Km/day. (*)(max. 6000 kms/contract/month)

In Madrid and Barcelona airports, hirings without flight details will be not allowed. Clients must show the details of the arrival and departure flights. This information will be registered in the contract. It won't be possible to extend the hiring contracts beyond the departure date.

The lessee shall be responsible for the maintenance and proper use of accessories, such as car seats for children, roof racks, etc., including the keys and documentation folder. In the event of any damage, a penalty fee may be charged to cover the cost of the lost/damaged accessory, without prejudice to any legal action that may be brought by the lessee. Roadside Assistance Protection (6€/day) allows Enterprise customers to waive all financial responsibility for the following - tyre (excluding the rim) and glass repair or replacement costs, except when part of a larger repair, replacement keys costs and all recovery and call charges imposed by our chosen roadside assistance providers as aresult of a fault caused by renter error. Roadside Assistance Protection does not exempt you from these charges if there is any breach of our rental agreement.

An additional charge of 12,50 €/day shall be applied for each driver under the age of 25, up to a maximum of 125 euros.

An additional charge of 12 €/day of the rental shall be applied for each additional driver, up to a maximum of 121 euros.

The lessee must have celebrated his or her 21st birthday to rent vehicles in groups “A”, “B”, “C”, “D”, “F”, “G”, “K”, “P”, “L”, “N”, “O”, “Q”, or “1”, his or her 25th birthday to rent vehicles in groups “6”, “7”, “8”, “J” and “M”, and his or her 23rd birthday to rent vehicles in any other group. In any case, a valid driver’s licence with no less than two years driving experience is required.

Opening times: City offices: Monday to Friday from 09:30 to 13:30 and from 16:30 to 19:00. Saturdays from 10:00 to 13:00. Airport offices: Every day from 08:00 to 23:00. The above opening times are approximate and may be extended or shortened depending on the time of year and the office in question. Please check the opening times for each office. Certain offices offer a priority delivery service at the desk at a cost of up to 36.30 euros. Check availability. All off-site deliveries and collections shall be subject to an additional fee of 27€ / 50€ / 100€ (5km / 50km / 100km). Confirmation is required 48 hours in advance. All deliveries/collections made out-of-hours wherever an office is located shall be subject to an additional charge of 50 euros. All deliveries/collections in cities where no office is located shall be subject to a fee of 0.84 euros per kilometre (minimum 57 euros) to the nearest office (total kilometres in both directions). Vehicles must be returned at the office during opening hours. In the event that the lessee returns the vehicle out of office hours, the lessee shall be responsible for all liabilities deriving from the contract until such time as the vehicle is received (when the office opens again).

We ask that customers notify us of the time at which they would like to collect the vehicle, as well as any possible delays to their flights, in order to offer them the best possible service. All vehicles subject to a reservation will be kept available for a maximum of 120 minutes following the delivery time established in the reservation, provided that said period falls within the opening times of the office in question. Once said limit has expired, the reservation will be cancelled and we reserve the right to make the vehicle available to other customers. In the case of reservations made at airport offices, vehicles will be kept available for a maximum of 60 minutes. In the case of reservations linked to a flight, the actual arrival time of the flight will be considered as the vehicle delivery time.

The quoted model of any reserved vehicle is for guidance purposes only and may be replaced with another of similar characteristics within the same category.